Let’s be honest: hiring a contractor can be stressful. Whether you’ve heard horror stories of hidden costs, messy workspaces, or projects that never seem to end, we know that inviting someone into your home is a big decision.
At Ortiz Flooring Inc., we believe that the experience of getting new floors should be as beautiful as the result itself. That’s why we developed our signature “Peace of Mind” Process. We’ve simplified everything to ensure transparency, trust, and quality at every single step.
Here is exactly what you can expect when you work with us:
Step 1: Initial Contact & Consultation
It all starts with your vision. Whether you reach out via call, text, or our website, we listen first. We’ll discuss your ideas and schedule a convenient time to visit your space. We don’t just want to “sell” you a floor; we want to understand how you live in your home.
Step 2: Expert Estimation & Recommendation
During our visit, we don’t just take measurements. As your flooring advisors, we look at your subfloor, evaluate the lighting, and recommend the best materials (LVP, Hardwood, Laminate, or Tile) based on your specific needs, budget, and style preferences.
Step 3: On-Site, Same-Day Quote
Speed and practicality are key. In most cases, we deliver a detailed, transparent quote the very same day we visit. No waiting for weeks, and no “mystery” fees. You’ll know exactly what the investment looks like before we even leave.
Step 4: Transparent Planning
Once you’re ready to move forward, we set a clear timeline. We communicate exactly when we will arrive, how long the installation will take, and what you need to do to prepare. No surprises, just clear communication.
Protection: Covering your belongings and surfaces.
Preparation: Ensuring the subfloor is perfect.
Cleanliness: Maintaining a tidy workspace and cleaning up thoroughly after the job is done.
Respect: Treating your house with the care it deserves.
Step 5: Expert Installation (With Respect for Your Home)
This is where the magic happens. Caring for your home is the most important part of our job. Our team focuses on:
Step 6: Final Review & Follow-Up
We aren’t finished until you are happy. Once the installation is complete, we walk through the space together for a final review. But our relationship doesn’t end there—we stand behind every project we do. If you have questions or need a follow-up after we leave, we are just a phone call away.
Ready for a stress-free home transformation?
You shouldn’t have to worry about your contractor. You should be excited about your new home! With over 20 years of experience and a process designed around your peace of mind, we are ready to help you love your floors again.
We serve the entire Triangle area, including Durham, Raleigh, Cary, and beyond.